Responding Effectively Section

From our perspective, this means…

  • Partnership – everyone wants it, some are really good at it, but for many it’s a rather slow and inefficient drag, with huge potential to achieve so much more. But all of these problems can be addressed.
  • Adopt or Justify – there’s no shortage of innovation in public services: the problem is our relentless desire to re-invent the wheel, and pretend that the other person’s wheel couldn’t work for us.
  • Voice – service users, carers and communities still often struggle to get their voice heard. We need to understand what partnership with service users really means, more self-directed support, and social enterprises a common feature on the landscape.
  • Prevention – lack of priority and shared incentives, combined with the ‘wrong kind of evidence’, often bedevil well-intention attempts to move ‘upstream’. We need to exploit local government’s broad leadership role, and finding imaginative ways of working with the third sector and local communities.
  • Simplicity – a less complex system where information is more readily shared between agencies and with the public, where duplication and inconsistency of services are eliminated; people should be clear about what they are eligible to receive.
  • Staff – finding new ways of letting staff provide the best possible care, allowing them to exercise their professionalism every working day.
  • Leadership – professionalised public services need a special kind of leadership that works with all of the above.