WIHSC Impact image - The Evaluation of the Implementation of the Social Services and Well-being (Wales) Act

Study outputs

Theory of change and definition of principles

Analysis of contextual factors impacting the implementation of the Act in Wales, overview of the Act, and depiction of the guiding directions, principles and aims of the 11 parts of the Act.

268 papers analysed in initial review (2020) across the Act’s principles. 97 papers / reports added in 2023 update, giving a total of 365 papers / reports reviewed.

Process Evaluation

Wales-wide survey of key stakeholder organisations/networks (n=30 responses). Stratified case studies on four local authority ‘footprints’ incorporating interviews (n=140) with three different ‘strata’ of the workforce: strategic leaders and senior managers; operational managers; and frontline staff. Interviews with key national stakeholder organisations (n=12).

Interviews revisiting the four localities included in the initial process evaluation study to assess impact of COVID-19 on implementation of the Act (n=60 interviews).

Evaluation evidence from service users and carers

Service users and carers’ (n=170) evidence on their expectations and experiences of social care.

Report produced in 13 languages to ensure accessibility for Black, Asian and Minority Ethnic communities. Source material was a focus group (n=10 participants) undertaken with older people and carers from Black, Asian and Minority Ethnic communities.

Final Report and supporting evidence papers

  • Final Report (Llewellyn et al, 2023) [including Summary and Easy-Read versions]
  • Well-being (Lyttleton-Smith, Anderson, Read, and Harris, 2023)

Qualitative study with service user participants (n=26) across four distinct age cohorts (children 5 to 13, young adults, adults aged 20 to 64, and older people), focusing specifically on well-being. Quantitative analysis of National Survey for Wales data of ONS personal well-being questions.

Document Analysis of Local Authority Annual Director of Social Services Reports and 22 Council / Corporate Plans or Performance Reports focused on prevention.

Workshops (n=13) and interviews (n=4) with a range of participants (organisational managers in local authorities and provider organisations, practitioners, service-users, unpaid carers and those supporting them) to discuss and understand ‘most significant changes’ in their experience of co-production.

A report drawing together insights on this principle from the published literature review, the service users and carer Expectations and Experiences report, and a research study on the experiences of Personal Assistants employed to support people with Direct Payments.

Secondary data analysis of evidence from the Process Evaluation and Expectations and Experiences reports, alongside an online consensus building approach to understand key components of multi-agency working (n=26 participants).

Evidence on attributable costs from three sample local authorities set alongside nationally available datasets on service utilisation and revenue outturn.